20718 Danville-Amity Road, Mount Vernon, Ohio 43050
Office: 740-392-2941, Toll-Free 877-392-2941,
24-Hour Emergency Phone 740-485-1586
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BILLING & FINANCIAL ASSISTANCE:


BILLING PRACTICES
Ohio Cumberland is governed by the PUCO in respect to our billing practices. Our billing rates generally change quarterly and are calculated according to PUCO approval. The bills are due 14 days after the bills are mailed. Accounts that are not paid in full may be subject to disconnection according to PUCO approved termination procedures.

BILLING INQUIRIES
Initial billing inquiries should be made to our office at 20718 Danville-Amity Road, Mount Vernon, Ohio, telephone 1-740-392-2941 or toll free at 1-877-392-2941, during regular office hours, Monday through Friday, 8:00 a.m. to 4:30 p.m., except holidays.

If your complaint is not resolved after contacting Ohio Cumberland, or for general utility information, residential and business customers may contact the Public Utilities Commission of Ohio (PUCO) for assistance at 180 E. Broad Street, Columbus, OH 43215 or 1-800-686-7826 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays, or at http://www.puco.ohio.gov. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service).

The Ohio Consumers’ Counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 1-877-742-5622 (toll free) from 8:00 a.m. to 5:00 p.m, weekdays, or visit http://www.pickocc.org.

In the event your gas service is disconnected you must:
1. Pay the Total Due Amount;
2. Pay the Reconnect Fee;
3. Pay a Security Deposit, if required;
4. Contact our office to schedule your order for reconnection. To schedule reconnection for the same day, you must pay before 12:30 p.m., Monday through Friday. Otherwise, reconnection will be scheduled for the following regular company working day. For reconnection, access inside your home MUST be available to inspect service lines and light appliances. We will not reconnect service after hours for non-pay. You may be required to pay a security deposit.

FINANCIAL ASSISTANCE:
The Ohio Department of Development (ODOD) offers several programs to help low-income Ohioans pay their utility bills and improve efficiency of their homes. As an Ohio Cumberland Gas Company customer, you may apply for the following programs:
Home Energy Assistance Program (HEAP) - assistance for low-income individuals whose household income is at or below 175% of the federal poverty guidelines.
Emergency HEAP (EHEAP) - assistance for eligible households that are in a disconnect status.
Winter and Summer Crisis Programs
Home Weatherization Assistance Programs (HWAP)
"Applications for these programs are available at your local community action commission. In Knox County, please contact Kno-Ho-Co-Ashland Community Action at 309 S. Main Street, Mount Vernon, or by calling 740-392-0378 or 1-800-282-0880."
Winter Reconnect Order - "The customer must also establish a special payment arrangement to pay off the previous balance due PLUS apply for HEAP if they are income qualified. This program can only be used once during any heating season. "
FINANCIAL ASSISTANCE THROUGH OHIO CUMBERLAND GAS COMPANY:
If you are unable to pay the amount due by the due date, please contact our office to discuss payment arrangements. Arrangements include:
Budget Program: The purpose of this program is to have the customer pay 12 equal payments; however, the bill is to be paid in full at the end of each budget year. The program runs from August through July of the following year, with adjustments made during the year as necessary. Budget billing allows the customer to pay an “average” monthly bill based on previous gas consumption, expected gas prices, and weather predictions.
One-Ninth Plan: "This plan requires nine equal monthly payments on the arrearages in addition to a budget payment plan for the projected monthly bills. The budget portion may be adjusted periodically as needed. "
One-Sixth Plan: This plan requires six equal monthly payments on the arrearages in addition to full payment of current bills.
One-Third Plan: “Winter Heating Season – this plan requires payment of one-third of the balance due each month (arrearages plus current bill) for the period mid-October to mid-April. For any balance remaining after the end of the Winter Heating Season an appropriate payment plan will be implemented to bring the account up to day.”
Medical Certification: A medical certificate can delay a shutoff if it would be dangerous to the health of a permanent member of your household or if you are in the hospital for an extended time. While the certification does not reduce the amount owed on your gas bill, it does allow you 30 days to make payment arrangements or to get financial help, and may be renewed for up to two more 30-day periods. The condition shall be certified to the company by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician. If you qualify, you should still try to pay whatever you can afford to avoid a higher bill when the certificate expires. Click here Medical Certification Form.
ADDITIONAL FINANCIAL ASSISTANCE:
Financial assistance is also available through several local non-profit organizations. Depending on available funds, assistance may be available through:
The Salvation Army, Mount Vernon……………………… 740-392-8716
Interchurch Social Services, Mount Vernon…………… 740-397-4825
Interchurch Social Services, Danville……………………. 740-599-5673
Dept. of Job & Family Services, Knox Co……………… 740-397-7177
Knox Co. Veterans Service (if a U.S. veteran) ………… 740-393-6742
Please contact each organization individually for information regarding their assistance program.

 


 

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