Disconnect & Reconnect of gas service

RECONNECT

In the event your gas service is disconnected you must do the following to get gas service turned on:

Pay your account balance in full, or pay the default of an existing Extended Payment Plan.

Pay a $30.00 reconnect fee.

Pay a Security Deposit, if required.

Contact our office to schedule an appointment to test and turn on your gas service.

To schedule turn on the same day, your payment must be received before 12:30 p.m., Monday through Friday. Otherwise, turn on will be scheduled for the following regular company working day.

Note: Ohio Cumberland Gas does not reconnect gas service after-hours for service terminated for non-payment.

To reconnect, access inside your home MUST be available to complete our pressure test requirements.

Special Winter Reconnect procedures (October – April) – Ohio Cumberland Gas will accept a minimum payment of $175 to reconnect service (if less than your account balance or the default of an existing extended payment plan). The $175 includes arrearages and any security deposit required and is available only once from mid-October – mid-April. Ohio Cumberland Gas also requires payment of $30.00 reconnect fee.

You must establish and make regular payments to a payment plan for the remainder of your account balance.

Call the office to discuss the necessary arrangements to get your gas service turned on.


If you have a complaint in regard to the disconnection that cannot be resolved after you have called Ohio Cumberland Gas Company, or for general utility company information, residential and business customers may contact the Public Utilities Commission of Ohio (PUCO) for assistance at 180 E. Broad St., Columbus, OH 43215 or at 1-800-686-7826 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays, or at http://www.puco.ohio.gov. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service).

The Ohio Consumer Counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 1-877-742-5622 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays, or at http://www.pickocc.org.


DISCONNECT

If you are in jeopardy of having your gas service turned off due to nonpayment:

Ohio Cumberland Gas will send you a letter notifying you of the past due amount that must be paid (fourteen days from the date of the letter) by a specified date. The letter will also designate an amount due for a security deposit (if required) and the $30.00 reconnect fee if the service is turned off.

To avoid disconnect, pay the past due balance by the due date or make arrangements for a delay in the payment date. Extended payment plans are also available.

Special Winter Reconnect procedures (October – April) – Ohio Cumberland Gas will accept a minimum payment of $175 to avoid disconnect (if less than your account balance or the default of an existing extended payment plan). The $175 includes arrearages and any security deposit required and is available only once from mid-October – mid-April. Ohio Cumberland Gas also requires payment of $30.00 reconnect fee if your gas has been turned off.

You must establish and make regular payments to a payment plan for the remainder of your account balance.

Ohio Cumberland Gas will call and remind you of the pending disconnection date.

A Final Notice will be delivered to your door the day preceding disconnection. At any time, we will discuss payment arrangements or a delayed payment.

Call the office to further discuss your options. If calling after-hours, leave a message and we will return your as soon as possible.

On the date of disconnection our service personnel will come to your door and attempt to collect or further discuss the disconnection before turning off the gas. If you have made payment or will be able to pay later, let them know and they will call the office to confirm the payment/arrangements to avoid disconnect.


If you have a complaint in regard to the disconnection that cannot be resolved after you have called Ohio Cumberland Gas Company, or for general utility company information, residential and business customers may contact the Public Utilities Commission of Ohio (PUCO) for assistance at 180 E. Broad St., Columbus, OH 43215 or at 1-800-686-7826 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays, or at http://www.puco.ohio.gov. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service).

The Ohio Consumer Counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 1-877-742-5622 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays, or at http://www.pickocc.org.