20718 Danville-Amity Road, Mount Vernon, Ohio 43050
Office: 740-392-2941, Toll-Free 877-392-2941,
24-Hour Emergency Phone 740-485-1586
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Installation of Service and/or Service Upgrade

Ohio Cumberland Gas shall complete the installation of new service as set forth below:

Requests will be completed within three business days after Ohio Cumberland Gas has been notified that the customerís service location is ready for service and all necessary tariff and regulatory requirements have been met.

Requests will be completed by the requested installation date, when a customer requests an installation date more than three business days after the customerís service location is ready for service and all necessary tariff and regulatory requirements have been met.

Residential and small commercial new service requests requiring installation of the service line, including the setting of the meter, shall comply with either one of the following requirements:

Requests will be completed within twenty business days after Ohio Cumberland Gas has been notified that the customerís service location is ready for service and all necessary tariff and regulatory requirements have been met.

Requests will be completed by the requested installation date, when a customer requests an installation date more than twenty days after the customerís service location is ready for service and all necessary tariff and regulatory requirements have been met.


This rule shall not apply to main line extension installations. For Residential and small commercial customers placing requests for new service that require installation of main line extensions, Ohio Cumberland Gas shall contact the customer within thirty days with an estimate of the cost of the main line extension and the amount, if any, of a deposit. In addition, Ohio Cumberland Gas shall provide an estimated date to complete the main line extension.

Prior to initial operation or reestablishment of residential or nonresidential gas service (including after an outage), the gas piping downstream of the meter shall be tested to determine that no leaks exist. Testing may be accomplished by pressure testing or dial testing as follow:

When pressure testing, the test pressure shall be measured with a manometer or with a pressure measuring device of equal sensitivity and accuracy designed and calibrated to read, record, or indicate a pressure loss due to leakage during the pressure test period.

For new house lines at new installations, a pressure test shall be conducted at no less than one and one-half times the proposed maximum working pressure, but not less than three pounds per square inch gauge (PSIG). Consideration shall be given to accommodate the manufacturerís inlet pressure specifications for connected appliances. Appliances may need to be isolated during the pressure test to prevent damage. All appliance drops shall be tested at a minimum of the normal operating pressure. The test duration shall be no less than one-half hour for each five hundred cubic feet of pipe volume or fraction thereof. When testing a system having a volume less than ten feet or a system in a single-family dwelling, the test duration shall be a minimum of ten minutes. The duration of the test shall not be required to exceed twenty-four hours.

For existing house lines when reestablishing gas service, a pressure test shall be conducted at operating pressure for a duration of no less than three minutes. When gas service has been off for less than thirty days (such as, during an outage), a dial test at operating pressure may be used in place of a pressure test. The duration of the dial test shall be no less than: five minutes for meters which have minimum registering dials showing one-fourth or one-half cubic foot; seven minutes for meters that have a minimum registering dial showing one cubic foot; ten minutes for meters that have a minimum registering dial showing two cubic feet; twenty minutes for meters that have a minimum registering dial showing five cubic feet; and thirty minutes for meters that have a minimum registering dial showing ten cubic feet.

Prior to the reestablishment of service when gas has been disconnected or discontinued in a service line, the service line shall be tested in accordance with the Ohio Administrative Code. Bare steel services operating at a pressure less than one PSIG shall be tested at a minimum of ten PSIG for a duration of no less than five minutes. Bare steel service lines that have been previously abandoned shall not be returned to service. ďAbandonedĒ shall mean pipe that was not intended to be used again for supplying of gas or natural gas, including a deserted pipe that is closed off to future use.

If a residential or small commercial customer complies with all pertinent tariff requirements and Ohio Cumberland Gas cannot complete the requested service installation or service upgrade as planned then Ohio Cumberland Gas shall promptly notify the customer of the delay, the reasons for the delay, the steps being taken to complete the work, and the probable completion date. If a rescheduled completion date cannot be met, the customer shall be promptly notified. If the rescheduled completion date is delayed more than three business days, notification shall be given to the customer, either in writing or in a manner agreed upon by the parties, stating the reason for the delay, the steps being taken to complete the work, and the new rescheduled completion date. This notification process shall be repeated as necessary.

 

 



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