At Ohio Cumberland
Gas Company (Ohio Cumberland) the basis of each customer relationship
is service and trust. You have chosen to do business with us, and
we will honor your relationship by providing you with the service
we believe you expect.
We recognize your right to privacy.
We believe that your privacy should not be compromised. We pledge
to protect the privacy and security of our customer information. We
recognize your interest in how we collect, retain, and use the personal
information you provide us. By our Privacy Notice, we hope to address
those concerns and install confidence in our customers that Ohio Cumberland
will protect your information.
Use, Collection and Retention of Customer Information.
Customer information is at the center of our ability to provide service
to you. We will use the information you provide to us to deliver requested
service, to administer your accounts with us, and to comply with various
State and Federal laws and regulations.
We will not share information with any other company in regard to
sales or services.
New and Existing Customers. We collect and maintain information
to serve you and administer your customer relationship. The types
of information we collect may include: information you provide on
applications or forms; information received from third parties such
as credit bureaus or similar reporting agencies; information from
third parties given to us to administer your payments.
Former Customers. As a former customer of Ohio Cumberland,
we may use information collected from you in the past in regard to
collecting delinquent bills.
Maintenance of Accurate Information.
Cumberland continuously strives to maintain complete and accurate
information. If you believe our records contain inaccurate or incomplete
information about you, please notify us. We strive to have complete
information to contact you in case of repair or emergency situations.
Information Confidentiality and Security.
We permit only authorized associates to have access to customer
information and only for legitimate business needs. All Ohio Cumberland
associates are required to follow good business ethics with regard
to customer information.
Restriction of Disclosure of Customer Information.
We share certain customer information with outside organizations
who you have requested services from. These organizations may include
the Home Energy Assistance Program (H.E.A.P.) and other non-profit
organizations and agencies that assist in utility payments.
We do not disclose customer information to outside companies
for the purpose of marketing non-Ohio Cumberland products or services.
Disclosures of our Privacy Commitment to you.
We value our customer relationship. We want you to understand how
we use the information you provide and our commitment to your personal
privacy. We will provide you with our Privacy Notice upon application
of service, and as requested by you, our customer. You may contact
Ohio Cumberland Gas Company
20718 Danville-Amity Road
Mount Vernon, Ohio 43050