20718 Danville-Amity Road, Mount Vernon, Ohio 43050
Office: 740-392-2941, Toll-Free 877-392-2941,
24-Hour Emergency Phone 740-485-1586
» Contact Us
» Gas Leaks & Emergency Numbers

Public Awareness & Safety
» Damage Prevention
» Excess Flow Valve
» Fuel Conversion & FAQ
» Installation of Service
» Maintenance of Customer Owned Lines
» Meter Tampering Law
» Meter Testing
» Rights & Responsibilities

Customer Services
» Billing Practices
» Creditworthiness / Security Deposits
» Disconnect & Reconnect of Gas Service
» How to Read Your Meter
» Payment of Bills and Methods of Payment
» Methods of Payment (Automatic Transfer Agreement Form)
» Payment Plans & Assistance
» Privacy Notice
» Rates and Fees
» Links



Payment Plans & Assistance

Contact our office to discuss payment arrangements.Payment Plans include:

One-Sixth Plan: This plan requires six equal monthly payments on the arrearages in addition to full payment of current monthly bill.

One-Ninth Plan: This plan requires nine equal monthly payments on the arrearages in addition to a budget payment plan for the projected monthly bills. The budget portion may be adjusted periodically as needed.

One-Third Plan: Winter Heating Season-This plan requires payment of one-third of the balance due each month (arrearages plus current bill) for the period October – April. For any balance remaining after the end of the Winter Heating Season an appropriate payment plan will be implemented to bring the account up to date.

Also available
Medical Certification: A medical certificate can delay a shutoff if it would be dangerous to the health of a permanent member of your household or if you’re in the hospital for an extended time. While the certification does not reduce the amount owed on your gas bill, it does allow you 30 days to make payment arrangements or to get financial help, and may be renewed for up to two more 30-day periods. The condition shall be certified to the company by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician. If you qualify, you should still attempt to pay on your account to avoid a large balance due when the certificate expires. 30-Day Medical Certification

Financial assistance
The Ohio Department of Development (ODOD) offers several programs to help low-income Ohioans pay their utility bills and improve efficiency of their homes. As an Ohio Cumberland Gas customer, you may apply for the following programs:

Home Energy Assistance Program (HEAP) – Assistance for low-income individuals whose household income is at or below 175% of the federal poverty guidelines.

Emergency Heap (EHEAP) – Assistance for eligible households that are in a disconnect status.

Winter and Summer Crisis Programs

Home Weatherization Assistance Programs (HWAP)

Applications for these programs are available at your local community action commission. Call 1-800-282-0880 or online at www.development.ohio.gov – Energy assistance

Contact our office for assistance at 740-392-2941 or toll free 1-877-392-2941
Copyright (c) 2009 - 2011. Ohio Cumberland Gas Company. All Rights Reserved.